Legato Health Technologies

Legato Health Technologies

Transformed operations to make healthcare easier

Transformed operations to make healthcare easier

Legato is a managed service delivery organization that provides IT and business operations services along with a Business-Process-as-a-Service (BPaaS) offering for health plans.

Founded in 2017, Legato accelerates health plans’ digital and operational transformations and uses its healthcare acumen to drive savings and improve service delivery. Legato offers dedicated support for processes, an AI-based digital claims examiner, predictive analytics of prior authorization requests, and more.

What’s possible with support from 25,000+ experts?

For health plans and providers, digital technologies, operational efficiency, agility, and scalability can be challenges. Through a deep understanding of the healthcare ecosystem, Legato demystifies those complexities.

With Legato, you have the support and expertise of more than 25,000 members of a multicultural, global team, including:

  • 6,000+ contact center associates

  • 4,000+ claims administrators

  • 11,000+ IT professionals, including data scientists, data engineers and advanced analytics professionals

  • 1,100+ clinical professionals, including U.S. registered nurses

Putting unrivaled operations capabilities to work

Legato uses advanced technologies and process expertise to optimize operations and improve the business of health.

With Legato, your health plan gains:

  • Simplified and personalized multichannel interactions to support members and providers

  • Administrative efficiencies through process improvement, automation, and platform modernization

  • Increased delivery performance that adds capacity and lowers total cost of ownership

  • Tailored solutions informed by deep healthcare operations and technology expertise and a collaborative approach to problem solving

With streamlined operations comes empowered health plans

Legato manages and optimizes operational processes for health plans of any size through its suite of flexible managed service delivery products:

Data analytics and digital solutions

Enhance your customer experience and help improve members’ care through the application of industry-leading AI and cognitive technologies.

Technology services

Automate your information technology operations and processes with reliable, robust technology support.

Business operations

Empower your provider network with a seamless customer experience that offers critical business support and transformational initiatives.

Business process as a service (BPaaS)

Improve business performance, stakeholder experience, and service quality with a next-generation platform that streamlines operations.

The impact of Legato’s expertise – at scale

$500M+

in value delivered since 2017

3M+

provider claim inquiries resolved annually via secured messaging

  

12%

reduction in cost of claims operations

14M+

benefits-related questions answered in one year

Contact Legato

For more information, contact Legato or visit the Legato website.