What if personalized whole-person care could scale?
With our care delivery solutions, progressive health plans are scaling a different kind of care model. It’s a model that puts people first. It prioritizes relationships. And it connects like-minded partners — such as specialty care providers and community organizations — to help members become the healthiest they can be, sustainably.
Whether your members face a serious illness or are focused on prevention, we deliver personalized whole-person care to create better outcomes at lower costs for your health plan.
20%
fewer inpatient admissions for our Advanced Primary Care patients compared to Medicare patients
96
net promoter score among our Advanced Primary Care patients
Connection is at the center of everything we do
Whole-person care can’t be personalized without connection. For us, connection is part of everything we do. It’s the late-night conversation over a tablet between one of our clinicians and your member managing COPD. It’s our coordinated, multidisciplinary approach to care. It’s the seamless journey toward whole health that we create for your members. We're built to connect care.
Compassionate clinicians
We lead with empathy. Taking time to understand your members, we provide the right care and support in the right setting, like one of our clinics, the member’s home, or virtually.
Integrated solutions
We connect and coordinate all factors that influence whole health with innovative clinical tools and services to support each member's unique health journey.
Exceptional experiences
We develop trusting relationships with every member to positively impact health outcomes and appropriately manage costs.
Care delivery solutions for the whole person
With our care delivery solutions, your health plan can meet your members wherever they are. Whether they want to maintain their health or manage a chronic condition, we can help.
Healthcare the way it should be
“My nurse practitioner made a tremendous difference in my life and in the quality of my life. That means a lot. I’m not treated like a number; I’m treated like a person. When I’m in need, I believe Carelon Health will always be there for me.”
—Jackie, Primary Care patient
“My quality of life was poor. I couldn't function. I was homebound and mostly bedridden. Finding Carelon Health was life-changing because they really listened to what was going on with me. They helped me find the diagnosis and the means to help me improve my life and get back on my feet.”
—Katherine, Primary Care patient
“I’ve been with Carelon Health for about nine years. They monitor my diabetes. They respond to my calls over a medical issue and take care of it instantaneously. I’m not afraid to go to the doctor anymore. It’s just a really satisfying place to be.”
—Steven, Primary Care patient
“Every doctor I’ve seen is very caring. It was a big change. They want to keep checking on you and keep you healthy. Before Carelon Health I was going downhill, and I know there’re a lot of people out there having the same kinds of problems. Hopefully they’ll come here because they’ll get help. Carelon Health is healthcare the way it should be.”
—Mary, Primary Care patient
