Palliative care delivery

Compassionate care for those who need it most


Serious, advanced-stage illnesses often go hand in hand with frequent hospital visits and high treatment costs. Providing high-quality, timely, and affordable care for patients living with these types of conditions can be challenging for health plans — and for the health system as a whole. But we see a better way.

We provide life-changing palliative care through our Carelon Health business. By leveraging predictive clinical algorithms and working in partnership with health providers, we proactively identify patients in need of additional support. We meet with each person in their home or virtually to develop personalized goals and a comprehensive care plan that addresses their medical, emotional, and spiritual needs.

Through compassionate care teams designed around the specific needs of each patient, we serve as an advocate to help ensure the right care is delivered when and where it's needed.

Expertise at scale


completion rate for advance care plan discussions*


individuals served over 10-plus years


average cost of care savings per enrolled member per month

An extra layer of support for when it’s needed most


Facing a serious illness like cancer, heart disease, diabetes, or other chronic condition isn’t something that needs to be done alone. That’s why when palliative care is needed, we are there. Carelon’s approach can be applied to any age or stage of a serious illness, and it can be integrated with curative treatment.

Our palliative care is provided by an interdisciplinary team, including physicians who specialize in palliative care, nurses, social workers, care coordinators, and specialists. Together, they work with the patient’s other providers to address the clinical, social, and behavioral needs of the patient to help improve whole-person, value-based care outcomes.

Dedicated care team

Care teams designed according to the specialized needs of each patient.

Care where you are

Home and virtual care options to help make care more convenient and comfortable.

Closing gaps in care


The most essential piece of palliative care is having care at the ready when and where it’s needed. That’s why our care model provides 24/7 virtual and telephonic access to each member’s care team between primary and specialty provider appointments.

Partnering with us yields numerous benefits, like:

  • Disease and symptom management.
  • Improving whole-person well-being and quality of life.
  • Providing easy access to personalized medical care.
  • Reducing costs by preventing emergency room visits and hospital admissions.
  • Supporting members’ completion of advance care planning.
  • Bringing more dignity and control back to the member.

Explore our Carelon Health site to learn more about our approach to palliative care delivery.

*Data collected for applicable states

Ready to learn more?

We’re here to answer any questions you have about our capabilities.